Shipping policy
Delivery of downloads, hosted access, and physical merchandise
Effective date: August 30, 2026
Digital products are delivered electronically. In-stock physical items generally process within 3 to 7 business days unless the product listing states otherwise.
1. Scope
This Shipping and Digital Delivery Policy explains how Morph LLC, doing business as Airlines on Autopilot ("AOA," "we," "us," or "our"), delivers digital products and ships physical merchandise purchased through an authorized AOA checkout. The product listing, checkout, order confirmation, carrier terms, and applicable law may provide additional or more specific terms.
2. Digital product delivery
Digital downloads are generally delivered electronically after successful payment through an order-confirmation page, email, customer account, download application, Shopify, Whop, or another hosting platform. Delivery may be delayed briefly while a payment or fraud review is completed.
Customers are responsible for entering a correct email address, maintaining access to the purchasing email and account, checking spam or promotions folders, and using compatible software and devices. If access has not arrived within 30 minutes after a successful order, check the order account and contact airlinesonautopilot@gmail.com with the order number and purchase email.
Download links may expire for security or platform reasons. Save authorized copies promptly. AOA may resend a link or provide alternate access after reasonable account verification. The Digital Product License Agreement governs copying, sharing, printing, and continued use.
3. Hosted courses, memberships, and access periods
Hosted courses, memberships, communities, quizzes, and applications are delivered by granting access to the account and platform identified in the product listing. Access begins and ends according to the subscription, fixed-term, or Lifetime Access terms shown at purchase and explained in the Terms of Service.
Temporary outages, maintenance, security reviews, internet problems, or third-party platform interruptions may affect access. Contact AOA for an unresolved AOA entitlement problem. A short temporary outage does not automatically create a refund right, but AOA will provide the remedy required by law or the Refund, Return and Pass Guarantee Policy when access cannot reasonably be restored.
4. Physical order processing
Unless a product listing states otherwise, AOA generally aims to process in-stock physical merchandise within 3 to 7 business days after payment clears. Business days exclude weekends and federal holidays. This is a processing estimate, not a guaranteed delivery date.
Processing may take longer for preorders, made-to-order merchandise, launches, high-volume periods, weather, address verification, fraud review, supply shortages, or fulfillment-provider delays. The checkout or product page may display a different processing estimate that controls for that order.
5. Shipping methods, rates, and delivery estimates
Available carriers, services, shipping charges, taxes, and estimated delivery times are shown at checkout when available. Delivery estimates begin after the order is handed to the carrier and are not guaranteed unless AOA expressly promises a guaranteed service.
Carrier delays caused by weather, peak volume, customs, labor disruptions, incorrect addresses, security events, or other circumstances outside AOA's reasonable control may occur. If AOA cannot ship within the promised time, or within the period required by law when no time is promised, AOA will provide the notice, delay option, cancellation, or refund required by applicable law.
6. Tracking and split shipments
When tracking is available, it is sent to the email or account associated with the order. Tracking may take time to update after a label is created. An order containing multiple products may be shipped separately and may generate more than one tracking number or package.
7. Addresses and customer-requested changes
Review the shipping name, address, apartment or unit number, postal code, and contact information before submitting the order. Contact AOA immediately if a correction is needed. An address change is not guaranteed after fulfillment begins.
If a package is returned because of an incomplete, incorrect, refused, or undeliverable address supplied by the customer, AOA may require payment of additional shipping before reshipment. Original shipping may be non-refundable unless required by law. AOA is not responsible for a package delivered to the address entered at checkout, subject to applicable consumer rights.
8. Lost, stolen, damaged, or incorrect packages
For a package with no tracking movement or one that appears lost, contact the carrier and AOA promptly. AOA may initiate or require a carrier investigation before providing a replacement or refund.
For a package marked delivered but not received, check the delivery location, neighbors, household members, building staff, and carrier details. Report suspected theft promptly. AOA may request an affidavit, carrier claim, or police report when reasonably necessary. AOA will provide any remedy required by law and may provide a courtesy replacement in appropriate cases, but theft after correct delivery is not automatically AOA's responsibility.
Report damaged, defective, missing, or incorrect items within 7 calendar days after delivery and keep the item and packaging. The Refund, Return and Pass Guarantee Policy explains available remedies and required information.
9. International shipping, customs, and import charges
Physical shipping is available only to destinations shown at checkout. International orders may be subject to customs review, duties, import taxes, brokerage fees, restrictions, or delays imposed by the destination country. Unless checkout expressly states otherwise, the recipient is responsible for those charges and for ensuring the product may lawfully be imported.
A refusal to pay lawful import charges or retrieve a package may result in return, abandonment, or destruction. Any refund will be handled under applicable law and may exclude nonrecoverable shipping, duties, or carrier charges where permitted.
Digital availability in a market does not guarantee that physical shipping is available there.
10. Preorders, backorders, and limited releases
A preorder or backorder listing will identify the expected shipping window when reasonably available. Estimates may change because production and carrier schedules are outside AOA's complete control. If a material delay occurs, AOA will provide an update and any cancellation or refund option required by law.
Limited-release items may sell out. Placing an item in a cart does not reserve it until checkout is completed and payment is accepted.
11. Returns and refunds
This Policy addresses delivery. Eligibility for returns, replacements, exchanges, refunds, and the AOA Pass Guarantee is governed by the Refund, Return and Pass Guarantee Policy. Do not mail a return without first obtaining instructions from AOA.
12. Contact
For delivery help, include the order number, purchase email, product, and any tracking information.
- Trade name: Airlines on Autopilot
- Legal owner: The person or entity identified in the Contact Information and Legal Notice
- Email: airlinesonautopilot@gmail.com
- Phone: 440-610-2970
- Mailing address: 70 Marble Wood Pl, Spring, Texas 77381, United States
- Website: airlinesonautopilot.com